- What payment methods are accepted? We only accept PayPal. Personal checks, money orders, bank transfers, debit cards, or cash on delivery are not accepted.
- How secure is my online order? Your security is our priority. SSL encryption protects your credit card details during transmission, and we do not store your credit card information on our servers.
- Can I modify or cancel my order after placing it? Once placed, an order may be accepted or rejected, even after confirmation. If canceled after credit card authorization, a refund will be issued to the original payment method.
- When will my order arrive? Delivery times depend on the chosen shipping option. Tracking information will be emailed to you once the order ships, typically within 24 hours. Note that we are not responsible for customs delays in your country.
- Can I use multiple discount codes on a single order? Unless stated otherwise, promotions and discount codes cannot be combined with other offers.
- Do I need an account to place an order? No, you can place an order as a guest. However, creating an account offers benefits like faster checkout, easy access to order status and history, and updates on new products and promotions.
- How can I track my order? Once your order ships, tracking information will be sent to you via email.
- What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, contact our customer service team immediately at [email protected] with your order number and a photo of the item. We’ll assist you in resolving the issue quickly.
- Do you ship internationally? At this time, we only ship within the United States.
- How can I contact customer service? For inquiries, please email us at [email protected]. Our customer service team is available Monday through Sunday, 10 a.m. to 5 p.m. EST.
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